Use your preferred service for PBX alerts, reports, invitations and welcome emails. System email keeps important 3CX messages moving. From Admin alerts and reports, to invitations, password resets and user welcome emails 3CX gives Administrators several delivery choices: 3CX SMTP Microsoft 365 Google Workspace Custom SMTP services such as Zoho SendGrid with the release of V20 U [...]
Connect your AI client to 3CX to query PBX data, generate reports and perform permitted actions. The introduction of the 3CX MCP Server marks a major leap forward in AI-driven unified communications management. By pairing conversational AI with precise, role-based controls, 3CX gives administrators a faster and smarter way to oversee their PBX environment. The 3CX MCP Server co [...]
Use prompts, live PBX context and role-based actions to guide every conversation. 3CX AI Agents can do more than answer questions. With agentic tools, they can use live PBX information and take supported actions during a conversation. This means an AI Agent can understand what a caller needs, find the right destination, search a Knowledge Source, or complete a supported handoff [...]
Handle routine support questions before handing over to a human. The new 3CX AI Customer Service Agent goes beyond call routing. Unlike an AI Receptionist, which mainly directs callers to the right destination, the Customer Service Agent can listen to the issue, search your available knowledge sources and provide a useful answer before deciding whether a human agent is needed. [...]
Choosing the right transcription option for your business. With the release of the standalone 3CX AI Server in V20 Update 10, partners and customers now have more choice over how call transcriptions, summaries and sentiment analysis are processed. You can either continue using third-party cloud APIs - such as Grok, Google Cloud STT, or OpenAI Whisper - which are simple to set u [...]
Here's how to choose the hardware for your AI Server in V20 U10. The performance of the 3CX AI Server can be measured in several ways. However, the two most important factors are: Average Speed Factor (how many minutes of recordings can be processed in ONE minute of AI Server time); so a Speed Factor of 10x means that the server can process 10 hours of recordings in one hour of [...]
Get call details, summaries and transcripts by email. 3CX V20 Update 9 introduces a new feature for AI Agents: Send Email. This allows AI Receptionists and AI Personal Assistants to send an email with key call details when a call is blocked, screened or disconnected based on your AI Agent settings. The email includes caller details, an AI-generated summary and the full transcri [...]
Prepare your knowledge base for faster, more accurate AI retrieval. Your AI Agent is only as good as the information it can find. When setting up an AI Agent, one of the biggest challenges is preparing the knowledge sources it will use. Traditional formats such as PDFs, Word documents, spreadsheets and presentations are designed for people to read. They’re not always easy for A [...]
How the new AI features in Update 9 RC3 compare to Update 8. Update 9 RC3 introduces a more streamlined AI experience, making it easier to manage how your system handles calls. With a cleaner interface, improved call routing and more flexible AI controls, you can fine-tune behaviour without added complexity. From smarter prompts to better call screening and handling, everything [...]
Hands-free automated VM provisioning for Proxmox VE. We are excited to announce a faster, hands-free method for provisioning a 3CX PBX Virtual Machine on Proxmox VE. Our newly released documentation walks you through a fully automated deployment script designed to save you time and reduce configuration errors. From Manual Clicks to Automated Provisioning Deploying virtual machi [...]
